Bulin 47 AI Refund Policy

Failed Tasks

A failed generation automatically returns the allowance deducted for that task to your account, so you can try again. This is a restoration of video allowance (internally recorded as credits), not a cash refund. Pending tasks are not yet failed. If a failed task's allowance is missing, contact support with the task ID.

Successfully Generated Videos

Successfully generated videos are not refundable because of subjective dissatisfaction, style preferences or a change of mind, except where applicable law requires otherwise. AI output can vary. Review the service and upload requirements before buying a pack.

Payment or Delivery Problems

Contact us about duplicate charges, a completed payment whose allowance was not delivered, or an output that cannot be accessed. We will investigate and may correct the order, restore allowances or approve a payment refund where appropriate or legally required. We do not promise refunds for all unused packs.

A full payment refund revokes the unused allowance associated with that purchase; it does not create new generation allowance. Partial payment refunds require support review.

Request Process

Email support@bulin47ai.org with your account email, order or invoice ID, purchase date, reason and relevant task ID. Do not send card numbers, passwords or verification codes. Approved payment refunds go to the original payment method; processing time depends on Stripe and your bank.

Video packs are one-time purchases with no recurring subscription to cancel. This policy does not restrict mandatory consumer rights under applicable law.